Question 1

What we collect

Accepted Answer

We may collect the following information:
1) Contact information including email address and telephone number

Question 2

What we do with the information we gather

Accepted Answer

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Question 3

Internal record keeping

Accepted Answer

We may use the information to improve our products and services
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided

Question 4

Security

Accepted Answer

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Question 5

How we use cookies

Accepted Answer

This website uses cookies. By using this website and agreeing to this policy, you consent to Arkle Electronic's use of cookies in accordance with the terms of this policy.
Our Cookies Policy explains what cookies are, how we use cookies, how third-parties may use cookies, your choices regarding cookies and further information about cookies.

Question 6

What are cookies

Accepted Answer

A cookie is a tiny data file, which is stored on your computer within the web browser, when certain web pages are visited. A cookie does not contain or collect information in isolation, but when read by a server via a web browser; it can give information to facilitate a more user friendly service such as detecting errors. A cookie will not harm your computer and no personally identifiable information is stored from the use of this site.
There are two types of cookie:
Persistent cookies remain on a user’s device for a set period of time specified in the cookie. They are activated each time that the user visits the website that created that particular cookie.
Session cookies are temporary. They allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Once you close the browser, all session cookies are deleted.

Question 7

How we use cookies

Accepted Answer

We use cookies on our website. You can choose to accept or decline cookies. Although most web browsers automatically accept cookies, you can usually modify your browser setting to decline cookies to your preference. However, this may prevent you from taking full advantage of our website.
We use some 3rd party providers to enhance certain areas of functionality such as embedding video content hosted on external websites such as YouTube. Embedded content may set cookies specific to the external providers website.
We use cookies on our website:
 • To recognise a computer when a user visits the website
 • Track users as they navigate the website
 • Improve the website's usability
 • Analyse the use of the website
 • Administer the website
 • Prevent fraud
 • Improve the security of the website
 • Personalise the website for our users

Question 8

How to turn off cookies

Accepted Answer

All modern browsers allow you to change your cookie settings. The following links may be helpful in helping you understand how you can update your browser cookie settings:
 • Cookie settings in Internet Explorer (https://support.microsoft.com/en-gb/windows/manage-cookies-in-microsoft-edge-view-allow-block-delete-and-use-168dab11-0753-043d-7c16-ede5947fc64d)
 • Cookie settings in Firefox (https://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer?redirectslug=Cookies&redirectlocale=en-US)
 • Cookie settings in Chrome (https://support.google.com/chrome/answer/95647?hl=en)
 • Cookie settings in Safari (https://support.apple.com/kb/ph21411?locale=en_GB)

Question 9

Further Information

Accepted Answer

• To learn more about how advertisers use cookies and how you can control these please visit Your Online Choices.
 • To learn more about cookies please visit AboutCookies
 • To learn more about your rights to online privacy, please visit Data Protection Act 1998 and The Information Commissioner’s Office.
 
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at sales@arkle-electronics.co.uk (mailto:sales@arkle-electronics.co.uk)We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to:
Arkle Electronic Systems Limited
Unit 15, Wedgwood Gate
Wedgwood Way
Stevenage
Hertfordshire
SG1 4SU

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Question 10

Awareness

Accepted Answer

Arkle Electronic Systems Limited (company registered number: 06745343) ('we' or 'us') are a 'data controller' for the purposes of the Data Protection Act 1998 & GDPR May 2018 (i.e. we are responsible for, and control the processing of, your personal information).

We have appointed the following person as our representative for the purpose of the Data Protection Act & GDPR: Nichola Carroll.

Question 11

Information we collect and hold

Accepted Answer

a) Personal information you provide to us We collect the following personal information that you provide to us: 
 • Your company name 
 • If Subsidiary or Division (Name of Parent Company) 
 • Vat registration number 
 • Company registration number
 • Contact details for individual or members of the staff which your company employs 
 • Telephone numbers 
 • Email addresses 
 • Locations including delivery; invoicing; purchasing (should they not be the same) 
 • Credit references or checks undertaken at time of account set up 
 • Bank account details for payments or credit checks to assess credit worthiness (please note these details are kept on a secure banking site on SAGE system with access rights or if documented in locked filing cabinet)

b) Personal information provided by third parties

We may receive information about you from other sources. This information may include any of the data previously detailed:

c) Personal information you provide about third parties

If you give us information about another person, you confirm that the other person has appointed you to act on their behalf and agreed that you:
 • shall consent on their behalf to the processing of their personal data; 
 • shall receive any data protection notices on their behalf; and 
 • shall consent on their behalf to the transfer of their personal data abroad.

How we use the information we collect We collect information about our Customers and Suppliers for the following purposes: 
 • for any enquiries made via the website, we will only use the information provided to make contact with the individual or Company 
 • to undertake legal business transactions with either Customer or Supplier 
 • we may also update you about Arkle Electronic Systems Limited and its services if you have consented us to doing so

Question 12

Communicating Privacy information

Accepted Answer

We may share your information with: 
 • Law enforcement agencies in connection with any investigation to help prevent unlawful activity.

Keeping your information secure

We will use technological and organisation measures to keep your information secure. These measures may include the following examples: 
 • user account access is controlled by a unique username and password; and 
 • all data is stored on secure servers and limited to authorise staff 
 • paper documented information recording the previously mentioned data for personal records; these documents will be held in a secure area with access restricted

Where data is recorded from internet access, we will use all reasonable efforts to secure your personal data, in using the site you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us using the details within this policy.

Question 13

What rights do you have?

Accepted Answer

• the right to be informed
 • the right to access to said data
 • the right to rectify any such data should you find inaccuracies
 • the right to erase any information not seen as being a part of data requiredfor business transactions to take place legally
 • the right to restrict processing should you so wish
 • the right to data portability
 • the right to object

Question 14

Subject access request

Accepted Answer

You can request a copy of your information whichwe hold (this is known as a subjectaccess request). If you would like a copy of some or it, please:
 • email, call or write to us (using the contactdetails below);
 • let us have proof of your identityand address (a copy of yourdriving licence or passport and a recent utility or credit card bill); and
 • let us know the information you want a copy of, including any account or reference numbers, if you have them.

Right to rectification
You can requireus to correct any mistakesin your information which we hold free of charge. If you would like to do this, please:
 • contact us using the contactdetails below;
 • let us have enoughinformation to identifyyou (e.g. account number, user name, registration details); and
 • let us know the information that is incorrect and whatit should be replaced with

Right to restrict processing
If you require us to restrictprocessing your data to storageonly, please contactus using the details below. 
Right to ask us to stop contacting you with direct marketing should we undertake this as an opportunity

You can ask us to stop contacting you for directmarketing purposes. If you would like to do this, please:
 • email, call or write to us (using the contact details withinthis policy);
 • let us have proof of your identity and address (a copy officialcompany headed paper for example); and
 • let us know what methodof contact you are not happy with ifyou are unhappywith certain ways of contacting you only (for example, you may be happy for us to contact you by email but not by telephone).

From time to time we may also have other methods to unsubscribe from any direct marketingincluding for example, unsubscribe buttons or web links.If such are offered, please note that there may be some period after selecting to unsubscribe in which marketing may still be received while your request is being processed.

Right to erase
You can ask us to erase all of your data held by us without unduedelay, to do so pleasecontact us using the details below.

Right to data portability
If you require a copy of your personaldata in a structured commonlyused format so that it can be easily transferred to another data controller, please contact us using the details within this policy.

Question 15

Lawful basis for processing personal data

Accepted Answer

We are allowed to process your personal data on the basis that it is in our legitimate intereststo:

Monitor how our websiteis used in order to improve it. We use would proposeto use aggregated data to do this so it does not impact on your privacy.

Respond to enquiries, complaints and requests in order to serve our customers. We will only use your personal data for this purpose.If you are an existingcustomer, we may add information about the enquiry, complaint or request to other records we hold about you so we can provide a better customer service.

Respond to your request to purchase, so that we can fulfil your order,

Send you materials you have requested, using the data you have provided.

Please be aware that you have the right to objectto the processing of your data of any of the legitimate interests identified.

Question 16

Consent

Accepted Answer

If at any time you wish to remove any consent for the data that we hold please contact us using the details within this policy

Question 17

Children

Accepted Answer

Arkle Electronic Systems Limited do not employ persons under the age of 16 to work within the company and do not expectany of its Customers or Suppliers to do so either, if you are employing personnel below this age bracket please inform us so we can make an educated decision about continuance of business.

Question 18

Data breaches

Accepted Answer

If any data breaches are found to be presentwe will informthe individual or individuals that their data has been compromised and work with them to ensure security again.

Question 19

Data protection by Design and Data Protection Impact Assessments

Accepted Answer

The details we hold are kept to a minimum in order to allow us to undertake “Legitimate business with you our Customer or Supplier” and ensure we have sufficient information to support the continuance of said business.

We have robust procedures for the retentionof said data and will reviewthem where necessaryon a yearly basis as a minimum. Or sooner if a data breach should occur.

Question 20

Data Protection Officers

Accepted Answer

Arkle Electronic Systems Limited have allocated a “Data Protection Officer” should this person leave the employ then the Managing Director will allocate a suitably trained person to replace him or her. The details of positions within the company are shown in the list shown within this document and will be reviewed on a yearly basis with a view to updating where required at that point.

Question 21

International

Accepted Answer

Arkle Electronic Systems Limited “Do Not Operate cross boarder processing” However if they should undertake this in the future they will assigna “Data Protection Supervisory Authority” to cover such needs as defined within this procedure.

Do you need extra help?

If you wouldlike this policyin another format (for example: large print) pleasecontact us using the details within this policy.

Changes to the privacy policy
We may change this privacy policy from time to time. You should check this policy occasionally to ensure youare aware of the most recent version.The most up-to-date version will alwaysbe available for you to review.

Contacting us
If you have any questions about this policyor the information we hold about you, please contactus by:
 • e-mail at: nichola.carroll@arkle-electronics.co.uk(mailto:nichola.carroll@arkle-electronics.co.uk)
 • post at:
Arkle Electronic Systems Limited Unit 15 Wedgwood Gate, Wedgwood Way Stevenage Hertfordshire SG1 4SU
 • telephone on: 01438 721710

Calls will be answered at the following times:
Monday – Thursday: 8am to 5pm 
Friday: 8am to 1pm

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Arkle Electronics

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